Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
When you contact the surgery to make an appointment, either in person or by phone, our staff will ask you for some basic information.
Firstly, they will ask for details to confirm who you are, or for the person you are making the appointment for. This will include your date of birth and address as well as your name.
They will also ask you for the reason for the appointment you are making. It is important you help with this information, as this will help our staff to make sure that you get the advice from the person best able to help you with your enquiry.
Our staff will always make sure you get to speak to the person best able to help you with the reason for your appointment, or other query. Please keep in mind the person most able to help you is not always a doctor.
Routine appointments
Routine appointments are usually booked or arranged in advance and you will be seen by a clinician such as a nurse or healthcare assistant.
To request a routine appointment in advance during opening times:
- phone us on 020 8540 0585
- visit accuRx
When you get in touch, we’ll ask what you need help with.
Nurse appointments
For patients who need general nursing care including dressings, removal of stitches, travel vaccinations, contraception and childhood vaccinations.
Our nursing team also run our annual Chronic Disease (CD) Management checks, helping patients with diabetes, hypertension, COPD and heart disease keep healthy. Please make sure you book your annual check with our nurses.
Enhanced access
For those patients who work outside of Morden or who would struggle to attend the practice during the day we offer evening appointments.
Blood tests (phlebotomy service)
We also hold our own phlebotomy service to take bloods form our own patients, over the age of 16, although we are only able to take blood samples in specific clinics in our practice each morning. Monday to Friday by appointment only.
Appointments can also be booked via St. Helier Hospital website.
Book blood test via St Helier website
Or call Appointment booking telephone number: 020 3376 6430
Self referral services
There are lots of instances where services have been started in Merton where patients can access services without needing to be referred by the GP. This means that you can access them directly with the minimum of delay and without having wait to see the doctor first.
Our reception team is trained to identify when this is appropriate for you and will offer these to you wherever they can. These services include muscular skeletal services for pain and physiotherapy, mental health services, counselling and community support services.
For details of all services that you can refer yourself to directly, please see our self referrals or wellbeing pages.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- interpreter upon request
Cancelling or changing an appointment
If you are unable to attend or no longer require an appointment, please let us know so we can offer the appointment to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 020 8540 0585 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please view the home visiting guidelines for a comprehensive explanation of appropriate use of this service.
We only visit patients at home when they are medically too ill to come to the surgery. Each home visit takes the time it would have taken to see four or more patients at the surgery. It is best for everyone if acutely ill patients are seen in surgery, where fuller facilities for assessment are available, unless they would need an ambulance and crew to travel. Acutely ill patients will be given urgent appointments and be seen as soon as possible.
If you do need a home visit, please call 020 8540 0585 as early as possible, ideally between 8:30am and 10:30am and give details of the urgency of the problem – this allows the doctor to plan his rounds fairly. Please give any advice the doctor will need to find your home easily. If the problem is urgent, attending the surgery may well result in you being seen sooner.