From 1 October 2025, all GP practices in England are sharing this guidance to help patients and staff work together.
What you can expect from us
- Respect, dignity, and fairness
- Adjustments to meet your needs
- Clear information on appointments
- Safe handling of your personal information
- A chance to give feedback and raise concerns
What we ask from you
- Be respectful and courteous to staff
- Arrive on time or cancel if you can’t attend
- Give us accurate health information
- Order repeat prescriptions in good time
- Understand you may see the most suitable healthcare professional (not always a GP)
Full guidance:
You and Your General Practice – NHS England
https://www.england.nhs.uk/long-read/practice-guidelines-you-and-your-general-practice
Available in other languages and accessible formats.
Email swlicb.mordenhallmedicalcentre@nhs.net quoting Your & Your General Practice.
We are grateful for your feedback, which will be used to help us improve primary care services in South West London