How to Book an Appointment

You can make an appointment in the following ways:

When you contact the surgery to make an appointment, either in person or by telephone, our staff will ask you for some basic information.

Firstly, they will ask for details to confirm who you are, or for the person you are making the appointment for. This will include your date of birth and address as well as your name.

They will also ask you for the reason for the appointment you are making. It is important you help with this information, as this will help our staff to make sure that you get the advice from the person best able to help you with your enquiry.

Our staff will always make sure you get to speak to the person best able to help you with the reason for your appointment, or other query. Please keep in mind the person most able to help you is not always a doctor.

We currently operate a full triage system at the practice for most appointments, other than those requiring direct contact, such as blood tests, BP checks, immunisations, smears, post natal check ups, as well as some others. This means that your initial appointment will be booked as a telephone call in the first instance, so the clinician can review your concerns with you.  If the clinician feels it will be necessary for you to be seen in a face to face appointment, then they will make that arrangement with you.

Self Referral Services

There are lots of instances where services have been started in Merton where patients can access services without needing to be referred by the GP. This means that you can access them directly with the minimum of delay and without having wait to see the doctor first.

Our reception team is trained to identify when this is appropriate for you and will offer these to you wherever they can. These services include muscular skeletal services for pain and physiotherapy, mental health services, counselling and community support services.

For details of all services that you can refer yourself to directly, please see our Wellbeing page.

Same Day Medical Advice

Morden Hall Medical Centre runs a telephone triage system to ensure that all patients who need to be seen on the day receive the best care possible.

Evening Appointments

For those patients who work outside of Morden or who would struggle to attend the practice during the day we offer evening appointments.

Routine Appointments

For patients who need an appointment for a non-urgent problem, a medication review or follow up appointment we offer appointments up to 1 month in advance.

Nurse Appointments

For patients who need general nursing care including dressings, removal of stitches, travel vaccinations, contraception and childhood vaccinations.

Our nurses can also treat a variety of minor ailments such as sore throats, earache, coughs and colds, fever, hayfever, nose bleeds, rashes, insect bites and emergency oral contraception.

Our nursing team also run our annual Chronic Disease (CD) Management checks, helping patients with diabetes, hypertension, COPD and heart disease keep healthy. Please make sure you book your annual check with our nurses.

Urgent Appointments

These are available for medically urgent problems. The duty doctor/nurse practitioner will deal with the urgent problem the same day but more routine problems may be deferred to a later date for you to see one of our clinical team.

Please do not use urgent appointments for medically non-urgent matters. If you are unsure whether or not you need an urgent appointment, please speak to one of our receptionists who will be able to advise you. Some examples of problems that are not suitable for the duty doctor are below:

  • Sick notes
  • Repeat Prescriptions
  • Ongoing medical conditions
  • Before previously prescribed course of antibiotics is complete

When booking a duty appointment, you may be asked to give details of the problem by our admin team; these are then given to the doctor/nurse practitioner so that they are able to help you efficiently.

Blood Tests (Phlebotomy Service)

Should your doctor feel that it is medically necessary for you to have a blood test they will send you to either St Helier Hospital or The Nelson Health Centre in Kingston Road for your blood test. Blood tests are carried out at both sites between 08:00 – 16:00.

We also hold our own phlebotomy service to take bloods form our own patients, although we are only able to take blood samples in specific clinics in our practice each morning.

  • Monday to Wednesday – 09:00 – 12:00
  • Thursday and Friday – 09:00 – 11:30

These appointments must be booked in advance, so please do not just attend the practice on the day for your test.

For more information, please see our Phlebotomy Service Information Leaflet.

We are only able to see adult patients aged 18 years and over. We are sorry, but we cannot provide this service to children.

Cancelling an Appointment

If you are unable to attend or no longer require an appointment, please let us know so we can offer the appointment to someone else.

To cancel you can:

Out of Hours

When the practice is closed please call NHS 111. Please remember this service is for urgent out of hours care and advice which are not life threatening. In the event of a medical emergency, please call 999.