When you contact the surgery to make an appointment, either in person or by telephone, our staff will ask you for some basic information.
Firstly, they will ask for details to confirm who you are, or for the person you are making the appointment for. This will include your date of birth and address as well as your name.
They will also ask you for the reason for the appointment you are making. It is important you help with this information, as this will help our staff to make sure that you get the advice from the person best able to help you with your enquiry.
Our staff will always make sure you get to see the person best able to help you with the reason for your appointment, or other query. However, you do need to keep in mind that the person most able to help you is not always a Doctor.
Self Referral Services
There are lots of instances where services have been started in Merton where patients can access services without needing to be referred by the GP. This means that you can access them directly with the minimum of delay and without having wait to see the Doctor first.
Our Reception Team is trained to identify when this is approporiate for you and will offer these to you wherever they can. These services include Muscular Skeletal Services for pain and physiotherapy, Mental Health Services, Counselling and community support services.
For details of all services that you can refer yourself to directly, please see our Referral Request page.
- For patients who feel that they do not need a face to face consultation with a Doctor or Nurse we offer pre-booked telephone consultations.
- Morden Hall Medical Centre runs a telephone triage system to ensure that all patients who need to be seen on the day receive the best care possible.
- For those patients who work outside of Morden or who would struggle to attend the practice during the day we offer evening appointments. From 6.30pm – 8.45pm every Monday, and from 6.30pm to 7.30pm every Tuesday we offer pre-bookable Doctor and Nurse appointments. Please tell reception that you need a late night appointment when booking.
- For patients who need an appointment for a non-urgent problem, a medication review or follow up appointment we offer appointments up to 1 month in advance.
- For patients who need general nursing care including dressings, removal of stitches, travel vaccinations, contraception and childhood vaccinations.
- Our Nurses can also treat a variety of minor ailments such as sore throats, earache, coughs & colds, fever, hayfever, nose bleeds, rashes, insect bites & emergency oral contraception.
- Our Nursing team also run our annual Chronic Disease (CD) Management checks, helping patients with diabetes, hypertension, COPD and heart disease keep healthy. Please make sure you book your annual check with our nurses.
- These are available for MEDICALLY URGENT problems. The duty doctor/nurse practitioner will deal with the urgent problem the same day but more routine problems may be deferred to a later date for you to see one of our clinical team. Please do not use urgent appointments for medically non-urgent matters. If you are unsure whether or not you need an urgent appointment, please speak to one of our receptionists who will be able to advise you.Some examples of problems that are not suitable for the duty doctor are below:
Ongoing medical conditions
Before previously prescribed course of antibiotics is complete
- When booking a duty appointment, you may be asked to give details of the problem by our admin team; these are then given to the doctor/nurse practitioner so that they are able to help you efficiently.
Blood Tests (Phlebotomy Service)
Should your doctor feel that it is medically necessary for you to have a blood test they will send you to either St Helier Hospital or The Nelson Health Centre in Kingston Road for your blood test. Blood tests are carried out at both sites between 8am and 4pm.
We also hold our own Phlebotomy service to take bloods form our own patients, although we are only able to take blood samples in specific clinics in our Practice each morning.
- Monday to Wednesday – 9:00 am to 12:00 noon
- Thursday & Friday – 9:00am to 11:30am
These are held on a first come first served basis and are busy clinics. Please expect to wait to up to 30 minutes to be seen.
For more information, please see our Phlebotomy Service Information Leaflet.
Please note: We are only able to see adult patients aged 1yrs and over. We are sorry, but we cannot provide this service to children.
Out of Hours
- When the practice is closed our telephone calls are re-routed to 111. Please remember this service is for urgent out of hours care and advice. Dial 999 in an emergency.